Frequently Asked Questions
Is First National Bank Mobile Banking secure?
First National Bank Mobile Banking employs industry best practices with regards to security. It has been assessed against industry security criteria by a number of independent system security experts.
At a high level, First National Bank Mobile Banking offers the following security safeguards:
- Authentication-Mobile browser and application solution customers are authentication for every interaction with any First National Bank Mobile Banking component. Customers are authenticated by user name and password or by utilizing existing login credentials for single sign-on.
- Encryption-128-bit encryption is used for all transactions within First National Bank Mobile Banking and between First National Bank Mobile Banking and other Fiserv solutions (e.g., core banking and payment systems).
- Fraud-First National Bank Mobile Banking incorporates mechanisms such as transaction validation and transaction reconciliation processes to detect fraud.
- Availability/Resilience-First National Bank Mobile Banking is protected against malicious attacks through software and server hardening measures.
- Audit Ability-First National Bank Mobile Banking provides full audit capabilities through event logs and event-based reporting.
Is my personal or financial information stored on my phone?
No. First National Bank Mobile Banking does not save any files with personal or financial information on your mobile device. That information stays strictly within online banking. Some phones (e.g., BlackBerry, Android) have logo and branding files that are copied to the mobile device. Those files do not contain personally identifiable information.
Which accounts can I access using First National Bank Mobile Banking?
You can access any account you have set up in Internet Banking. You select which accounts you want to access using First National Bank Mobile Banking during the enrollment process.
Can I add more than one mobile phone?
Yes. You can enroll several mobile devices for First National Bank Mobile Banking. To add a new phone, go to My Profile in Internet Banking, First National Bank Mobile Banking, Add a Device. You can also change your phone number in this section.
What if my phone is lost or stolen?
If your mobile device is lost or stolen, no one can access your account without knowing your password and, in some cases you unique user name. To prevent unauthorized access to your account, you can deactivate your phone in First National Bank Mobile Banking. To deactivate your mobile device, again, go to My Profile in Internet Banking, First National Bank Mobile Banking and select Stop Using Mobile Banking on this Device. Or contact a Customer Service Representative at 218-547-1160.
Is Mobile Text/SMS Banking case-sensitive?
No. Whether you type “BAL” or bal”, we will send your account balance to you via text message.
Does First National Bank offer shortcuts so I can access my information more quickly?
Absolutely! We’ve built some helpful shortcuts into First National Bank’s Mobile Text/SMS Banking service so you can easily access your account information quickly, securely and when you need it most. When texting for a balance, history, Help or to Stop etc., text to 96924.
Here is a list of shortcuts for First National Bank’s Mobile Text/SMS Banking:
BAL Receive Account balances
BAL [nickname]-Receive the balance of the nicknamed account. Example: bal chk 1
HIST [nickname]-Returns the history of that account. Example: hist chk 1
LAST Returns a list of your most recent transactions posted.
LAST [nickname]-Returns the most recent transactions for that account. Example: last chk 1
ATM [zipcode]-Returns a list of the bank’s ATM nearby. Example: atm 56484
HELP Returns a list of text commands and Customer Service information
STOP Deactivates mobile banking from phone
Can I use First National Bank Mobile Banking if I don’t use Internet Banking?
No. You must be signed up for Internet Banking in order to use First National Bank Mobile Banking.
What happens if I get locked out of First National Bank Mobile Banking?
Call us at 218-547-1160 or any branch location to reset your password. Once your password if reset, you must first update it via your PC on First National Bank of Walker’s Internet Banking site. For security reasons, you may not update your new password on your mobile device. Once your password is reset, you may use your password immediately to First National Bank Mobile Banking.
Is there a fee to use First National Bank Mobile Banking?
No. First National Bank’s First National Bank Mobile Banking does not charge a fee. However, carrier message and data rates may apply. Please check with your wireless provider for information about carrier charges to your mobile phone account and service plan.
How do I access First National Bank Mobile Banking?
In order to access First National Bank Mobile Banking, you need an Access ID and password for Internet Banking, and a mobile device with an internet connection. Simply log into Internet Banking, and when asked if you would like to Enroll in Mobile Banking, select Enroll Now and accept the Terms and Conditions.